FAQs

What types of skincare products do you offer?

At Arabiannext, we provide a curated selection of skincare and beauty products designed to enhance natural radiance. Our offerings include top-selling items such as the Axis-Y Complete No-Stress Physical Sunscreen, which combines high sun protection with nourishing properties suitable for all skin types.

How do I determine my skin type for product selection?

Understanding your skin type is crucial for selecting the right products. Generally, skin types can be categorized as normal, oily, dry, combination, or sensitive. It is advisable to assess your skin's characteristics, such as oiliness, dryness, and sensitivity, to choose products that cater to your specific needs effectively.

What is your return policy for skincare products?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please note that certain personal care goods, including skincare products, are non-returnable for hygiene reasons.

How long does shipping take for my order?

Orders are processed within 1–3 business days. Delivery times vary by location, with domestic orders typically taking 3–7 business days and international orders ranging from 7–21 business days, depending on customs processing.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately with your order number and photos of the damage. We will evaluate the issue and work with you to resolve it promptly.

Are there any import duties or taxes on international orders?

Yes, international orders may be subject to import duties and taxes once the shipment reaches your destination country. These charges are the customer's responsibility, and we are not liable for any additional fees incurred.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your package's journey until it arrives at your designated address.

Can I exchange a product if I change my mind?

The fastest way to obtain a different product is to return the item you have and make a separate purchase for the new item. Please refer to our return policy for detailed instructions on initiating a return.